Returns & Refund Policy

To arrange a return, contact Duncan@mccrerie-guitars.com. We're sorry if the goods weren't suitable for you. You are entitled to a replacement or a full refund including standard delivery charges. If your return is accepted, we'll send you the return shipping details, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.

You have 30 days after receiving your item to request a return. To be eligible, your item must be in its original condition and, wherever possible, with all of the original and undamaged packaging, and returned within 30 days.

Some items are only eligible for return if faulty, unless the item is sent back completely unused and sealed in its original packaging. This includes:

Please inspect your order on receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and put it right.

If goods become faulty within 28 days of the delivery date, we will arrange a collection and a replacement of the goods within the UK. After 28 days, and no longer than 12 months, we will arrange the return of the goods to the manufacturer for repair or replacement. Outside the manufacturer's guarantee period, the purchaser is liable for any repair costs and carriage charges.

All items must be suitably packaged for transportation.

This policy is invalid if the goods have been altered in any way from their original condition, or if the fault is due to misuse by the purchaser. Goods cannot be returned where specific defects were pointed out at the point of sale.

Guitars, parts and accessories are sold through our online shop, which is hosted on Shopify. Shopify processes your order details and payment, and any refund is issued through Shopify back to the payment method you originally used.

This website is built and hosted on the Base44 platform and is used for enquiries, guitar builds and repairs. No payments are taken on this website.

Refunds can only be made by the method originally used to pay for them. We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded on your original payment method. Please remember that it can take some time for your bank or credit card company to process and post the refund.